Loading... Please wait...

Shipping & Returns


Rolling Wide-Format Sizes

Wide-Format Paper has a network of informational pages, blogs and family websites to help you find Exactly the paper you are looking for in the fastest time humanly possible in our efforts to meet you where you are in timing, response and information you can use.

Wide Format Paper is a specialty item.  Special papers that have been through plethora of individualized growth, quality maintained level of pulp and processing (determining on the specialty paper outcome needed).

We support American Made paper.  Our Mills and paper processing have been in business now for over 130 years.  All our paper is rigorously planned, developed and designed to meet or exceed the Original Equipment Manufacturer performance of your machine, and will offer full replacement or credit for products that we supply.h-line.png

Thank you for stopping buy. We love what we do and it is because of you. Since we have learned that 'life is all about relationships' we thank you for allowing us the opportunity to share American Wide-Format Paper with you and build another quality relationship in business; here are the mechanics of how Wide-Format-Paper-Roll's orders are processed:

Wide Format Paper's shipping rates are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Order to Alaska and Hawaii are accepted. However these states require additional shipping charges (i.e next day air, 2nd day air or priority mail).  due to the additional cost for these services, order shipping to location outside the Continental US must be called in to customer service for us to give accurate charges for delivery to these locations. International shipping is not available at this time.

Shipping Locations:
Orders will ship from the closest location to your address when possible. We ship products from California, Florida, Georgia, Nevada, New York, New Jersey, Illinois, Tennessee,  Texas, and Washington State. For complete list of locations of distribution points click here USA Wide Format Distribution points.

Most orders are shipped the same business day or within 1-2 business days (business days do not include weekends or holidays).  Our standard shipping is UPS ground.  We can not ship to PO Boxes.  UPS Next-Day Air and 2nd Day Air service is available, but in order for us to meet your deadline and expedite the order it must be call in before 1p.m. on that business day for processing, call for customer service to calculate shipping charges for your shipment.  Next-Day Air shipment will typically arrive in 1-2 business days depending on the shipping option you choose.

Customer accepts sole responsibility for freight and insurance, payment of any and all applicable tax, with respect to the order.  Please call our customer service if you have any questions about other shipping options.

All damages on shipments must be reported with in 5 days of receipt. Any damage not reported with in this time frame will be denied for replacement, due to UPS claims processing.

Summit Media Inc. observes the following Holidays and will not process or ship any orders on the following days. Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year Day.

Shipping Cut off times:
Order received before 1p.m est. will be processed that same day and with the exception of any kind of hold, credit card hold, inventory issues, etc. Will be shipped within 24 hrs of placement. We strive to provide timely delivery of your orders but if you have any questions regarding your order please contact customer service contacting during normal business hours.

International orders:
International orders are not accepted at this time, but we hope to be able to service you in the future.

Returns and Refunds:
We will gladly accept returns for our sales order errors or miss-shipments caused by our errors, provided the customer contacts us and returns the item(s) within five business days. All returns must be in their original factory sealed boxes.

Item(s) ordered in error by the customer:
Customers must call for a RMA #(returns merchandise authorization), and instructions on where to ship the product(s) freight prepaid by the customer, prior to shipping item(s).

Refunds will be in the same form of as payment originally used minus a 20% restocking fee within 3 to 4 weeks of our receiving the return.

No packages can be accepted without a Wide-Format-Paper.com RMA # number. contacting - 9am - 6pm EST to get an RMA number)For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem. All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. We must receive product within TEN (10) DAYS of RMA for you to receive proper credit. HP and CANON Products are non-returnable.

Title and risk of loss or damage during shipment pass to buyer upon consignment to the carrier for delivery. It is the buyer's responsibility to check shipments for freight damage prior to accepting the shipment from the carrier and to reject any damaged items. Should the buyer accept damaged items, it will be the buyer's responsibility to file a claim with the freight carrier for damages caused by the carrier.

Warranties and Liability:
Products sold by us are covered under the respective manufacturer's warranty for that product. Defective product policies will be as determined by the product manufacturer. The buyer is required to return defective items to the manufacturer for repair or replacement.

The buyer of the product is fully responsible for determining if the product is suitable for its intended use or purpose. The Buyer shall look to the manufacturer for any product liability claims and hold us harmless from any product claims. We shall not be liable under any circumstances for breach of warranty or others damages as a result of products manufactured by others and sold by us.

About Us:
Thank you for visiting our web site. Our hours of operation are from 9:00a.m to 6:00p.m EST.
Our mission is simple: To provide the best products and service to our customers at the lowest prices possible. We take great pride in our company, our commitment to customer service and in the products we sell. Our online store is designed to provide you with a safe and secure environment to browse our product catalog.

Summit Media, the oldest most Trusted Supplier on the Web; began as a delivery company to Architects and Engineers in Atlanta in 1995. If you have never heard the story of the beginning of Summit Media then here are some cliff notes; Dan Bull, a foster child tossed from family to family in the state system, left his last foster family at age 16. His drive to "make a difference in the world somehow" made him an over achiever. Never feeling like he "fit in", he used to say, one thing he did right was treat others how he wished to be treated. With one vehicle, and living with a friend, he started Summit delivering paper; 'on site' day after day, late hours and early mornings. We can often remember him saying "The customer is always right, give them what they need and they will be there like family" Summit's customers were his family. Dan passed away 6 years ago, yet his dream of TOP SERVICE lives on.

Today, no matter what state you are in, with our 26 warehouses throughout the states we serve you with top quality products. Canon, Hp, Dietzgen, Encad, KIP, Oce we have built the relationships one at a time.

We offer American products along with great service with one goal in mind; "serving you"

Sign up for our newsletter